These Terms of Service (“Terms”) govern your access to and use of the Pearl Lemon Catering website, services, and related event delivery solutions.
By accessing our website, submitting an enquiry, requesting a proposal, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services.
About Pearl Lemon Catering
Pearl Lemon Catering (“we”, “our”, “us”) provides corporate catering, beverage activations, event logistics coordination, staffing management, and related hospitality services for corporate events, conferences, brand activations, and private functions.
Our services may include planning, coordination, supplier management, on-site delivery, and post-event support depending on the agreed scope of engagement.
We operate as a commercial service provider and event delivery partner working with corporate clients, agencies, venues, and organisations.
Scope of Services
The specific scope of services will be defined in writing through proposals, service agreements, event briefs, or confirmation documents.
Services may include:
- Corporate catering and food service delivery
- Beverage service including coffee, cocktail, or experiential drink stations
- Event staffing including waiting staff, bartenders, hosts, and coordinators
- Equipment hire coordination and venue logistics
- Event planning support and operational timelines
- Brand activations and experiential catering formats
- Multi-day or multi-location event support
Unless explicitly stated, Pearl Lemon Catering does not act as the venue provider, AV production company, or security contractor, although we may coordinate such suppliers as part of event management.
Enquiries, Proposals, and Booking Confirmation
Event Enquiries
Submitting an enquiry through our website or other communication channels does not constitute a confirmed booking.
Event dates and service availability are only secured once:
- A written proposal has been accepted
- Any required deposit has been paid
- Written confirmation has been issued
Proposal Validity
Proposals and quotations are typically valid for a limited period stated in the document. Pricing, availability, or supplier conditions may change if confirmation is delayed.
Minimum Notice Periods
Certain services may require advance notice to ensure staffing, supplier coordination, and logistics planning. Late bookings may be accepted at our discretion and may incur additional charges.
Pricing and Payment Terms
Fees and Cost Estimates
All pricing provided in proposals or agreements is based on the event information available at the time of quoting.
Final costs may vary depending on:
- Confirmed guest numbers
- Menu selections
- Service duration
- Venue requirements
- Equipment hire needs
- Additional staffing or last-minute changes
Deposits
We may require a deposit to secure event dates and initiate operational planning. Deposits are typically non-refundable unless otherwise agreed in writing.
Payment Schedule
Payment terms will be outlined in the proposal or agreement and may include:
- Initial booking deposit
- Interim payments for large or complex events
- Final balance payable prior to event delivery
Late payments may result in suspension or cancellation of services.
Additional Charges
Additional services requested after confirmation may incur supplementary charges. These may include extended service hours, additional guest numbers, menu changes, or enhanced logistics requirements.
Client Responsibilities
To ensure successful event delivery, clients agree to:
- Provide accurate event information including guest numbers and dietary requirements
- Confirm event logistics and access arrangements with venues
- Ensure appropriate permits or permissions are obtained where required
- Provide timely approvals on menus, schedules, and service plans
- Inform us promptly of any changes that may affect delivery
Failure to provide accurate or timely information may impact service outcomes and may result in additional costs.
Dietary Requirements and Allergens
We take reasonable care in managing dietary requirements and allergen information.
Clients are responsible for:
- Providing accurate dietary details prior to the event
- Communicating any severe allergy risks in writing
- Ensuring guests follow appropriate service guidance on-site
While we implement professional food handling practices, we cannot guarantee completely allergen-free environments due to shared preparation facilities or venue conditions.
Event Logistics and Operational Conditions
Venue Access
Clients must ensure that venue access, loading permissions, parking arrangements, and setup times are confirmed in advance.
Delays caused by venue restrictions or third-party suppliers may impact service timelines.
Staffing and Service Management
Our staff operate under agreed service schedules. Extended service hours or unexpected operational demands may incur additional charges.
Equipment and Property
Equipment provided by Pearl Lemon Catering remains our property or that of our suppliers. Clients may be held responsible for damage, loss, or misuse during the event period.
Changes, Cancellations, and Postponements
Client-Initiated Changes
Requests for significant changes to event scope after confirmation may require revised proposals and may affect pricing or feasibility.
Cancellations
Cancellation terms will be defined in the event agreement and may depend on notice period, supplier commitments, and operational planning already undertaken.
Deposits and incurred costs may be retained where services have already been scheduled or resources allocated.
Postponements
Where events are postponed rather than cancelled, we will make reasonable efforts to transfer bookings to new dates subject to availability and supplier conditions.
Third-Party Suppliers and Partners
Pearl Lemon Catering may coordinate services delivered by third-party suppliers such as:
- Food production partners
- Staffing agencies
- Equipment hire companies
- logistics providers
- beverage specialists
While we manage supplier coordination, we are not liable for failures outside our reasonable control, including supplier delays, venue operational issues, or force majeure events.
Force Majeure
We are not liable for failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- extreme weather
- transport disruptions
- government restrictions
- venue closures
- public health emergencies
- supplier insolvency
In such circumstances, we will work with clients to identify reasonable alternatives where possible.
Intellectual Property
All content on our website, proposals, service materials, branding concepts, and event designs remain the intellectual property of Pearl Lemon Catering unless otherwise agreed.
Clients may not reproduce, distribute, or use such materials for commercial purposes without written permission.
Event photography or videography created by us or our partners may be used for marketing or portfolio purposes unless confidentiality agreements state otherwise.
Limitation of Liability
To the fullest extent permitted by law, Pearl Lemon Catering shall not be liable for:
- indirect or consequential losses
- reputational damage arising from third-party failures
- loss of profits or business opportunities
- delays caused by venue restrictions or external suppliers
Our total liability for any claim related to event services shall not exceed the total fees paid for the specific event engagement.
Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
Confidentiality
We recognise that corporate events often involve sensitive commercial information.
Both parties agree to:
- keep confidential any proprietary or business-sensitive information
- use such information only for event delivery purposes
- implement reasonable measures to prevent unauthorised disclosure
Confidentiality obligations survive termination of services.
Data Protection
Personal data processed in connection with service delivery will be handled in accordance with our Privacy Policy.
Clients agree to comply with applicable data protection laws when sharing guest or attendee information.
Website Use
Users of our website agree not to:
- attempt unauthorised access to systems
- distribute malicious software
- misuse contact forms or enquiry channels
- reproduce website content without permission
We reserve the right to restrict access where misuse is identified.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise specified in a separate written agreement.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments to These Terms
We may update these Terms from time to time to reflect operational, legal, or commercial changes.
Updated versions will be published on our website with a revised effective date.
Continued use of our services constitutes acceptance of updated Terms.
Contact Information
For questions regarding these Terms or service agreements, please contact:
Pearl Lemon Catering
[Kemp House, 152 – 160 City Road
London, EC1V 2NX
United Kingdom]
[[email protected]]
[ +44 7878 767494 ]
