Pearl Lemon Catering (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our corporate catering or event delivery services, or otherwise interact with us.
By using our website or services, you agree to the practices described in this policy.
Who We Are
Pearl Lemon Catering is a corporate catering and event delivery partner providing end-to-end catering, beverage services, staffing coordination, and experiential event support for corporate clients, agencies, venues, and organisations.
Our services may include event planning, food and beverage provision, logistics coordination, brand activations, and on-site service management.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and relevant international privacy regulations, Pearl Lemon Catering acts as a data controller in relation to the personal information you provide.
If you have any questions regarding this policy or our data practices, you may contact us at:
Email: [Insert Email]
Address: [Insert Business Address]
Telephone: [Insert Contact Number]
Information We Collect
We may collect and process different categories of personal information depending on how you interact with our website and services.
Information You Provide Directly
This includes:
- Name and job title
- Company or organisation details
- Contact information such as email address and phone number
- Event enquiry information including guest numbers, dietary requirements, service preferences, or event objectives
- Billing and invoicing details
- Communications you send to us through forms, email, phone, or other channels
When you submit an enquiry or request a proposal, we collect the information necessary to understand your event requirements and provide relevant service recommendations.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Website usage data such as pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
This information helps us improve website performance, security, and user experience.
Information Collected from Third Parties
In some cases, we may receive personal information from:
- Event agencies or venue partners coordinating an event
- Marketing platforms or CRM systems
- Publicly available sources such as professional networking platforms
- Referral partners within the Pearl Lemon group ecosystem
We only collect information necessary to support legitimate business interactions and service delivery.
How We Use Your Information
We use personal information for legitimate business purposes connected to corporate catering and event delivery services.
These purposes include:
Service Delivery and Event Management
We process your information to:
- Respond to event enquiries
- Prepare proposals, quotations, and service agreements
- Coordinate catering logistics, staffing, and service schedules
- Manage dietary and service requirements
- Deliver on-site event support
- Provide post-event follow-up or feedback
This processing enables us to fulfil contractual obligations and maintain service quality.
Communication and Relationship Management
We may use your information to:
- Communicate regarding event planning and coordination
- Provide updates or service confirmations
- Respond to customer service enquiries
- Maintain ongoing professional relationships with corporate clients
Marketing and Business Development
Where permitted by law, we may use your contact information to:
- Share insights, case studies, or service updates
- Inform you about relevant corporate catering or event solutions
- Send invitations to industry events or networking opportunities
You can opt out of marketing communications at any time.
Website Improvement and Analytics
Technical data helps us:
- Monitor website performance
- Improve user experience
- Identify security risks
- Analyse trends in service enquiries
Legal and Compliance Obligations
We may process personal information to:
- Maintain accurate business records
- Comply with financial, tax, and regulatory requirements
- Prevent fraud or misuse of services
- Protect our legal rights or defend claims
Lawful Basis for Processing
Under data protection law, we rely on the following lawful bases:
- Contractual necessity: processing required to deliver event services
- Legitimate interests: improving services, managing client relationships, and developing business opportunities
- Legal obligations: compliance with statutory requirements
- Consent: where required for specific marketing communications or cookie use
We carefully balance our legitimate interests with your privacy rights.
Sharing Your Information
We may share personal information with trusted third parties where necessary for event delivery or business operations.
These may include:
- Catering partners, chefs, and food production providers
- Event staffing agencies and hospitality personnel
- Equipment hire suppliers and logistics providers
- Venue operators or event production partners
- Technology providers including CRM, analytics, and email platforms
- Professional advisers such as accountants or legal consultants
We only share information necessary for the specific purpose and require partners to maintain appropriate confidentiality and data protection standards.
In certain circumstances, we may also disclose information:
- If required by law or regulatory authority
- To enforce contractual rights
- To prevent fraud, security risks, or harm
International Data Transfers
As a global corporate catering and events partner, we may transfer personal data across jurisdictions where events, partners, or service infrastructure are located.
Where data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Adequacy decisions recognised by relevant authorities
- Secure data processing agreements
Our objective is to maintain consistent data protection standards regardless of geographic location.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
Retention periods may vary depending on:
- Duration of client relationships
- Legal or accounting obligations
- Operational requirements for repeat event planning
- Legitimate business interests
When personal data is no longer required, it is securely deleted or anonymised.
Data Security
We implement reasonable technical and organisational measures to protect personal data from:
- Unauthorised access
- Loss or accidental disclosure
- Alteration or misuse
These measures include:
- Secure servers and encrypted communications
- Access controls within internal systems
- Staff awareness and confidentiality practices
- Regular system monitoring
While no digital transmission is completely secure, we take appropriate steps to minimise risk.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and gather analytics insights.
Cookies may be used to:
- Remember user preferences
- Measure website performance
- Understand how visitors interact with content
- Support marketing and remarketing activities
You can manage cookie preferences through your browser settings or consent tools displayed on our website.
Your Data Protection Rights
Depending on your jurisdiction, you may have rights including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of personal data where appropriate
- The right to restrict or object to certain processing activities
- The right to data portability
- The right to withdraw consent for marketing communications
To exercise these rights, please contact us using the details provided in this policy.
We will respond within applicable legal timeframes.
Third-Party Websites
Our website may contain links to third-party websites or partner platforms.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any sites you visit.
Children’s Privacy
Our services are designed for corporate clients and professional users.
We do not knowingly collect personal data from individuals under the age of 16.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in legal requirements
- Updates to business operations or service scope
- Improvements in data protection practices
Any updates will be published on this page with a revised “Last Updated” date.
We encourage you to review this policy regularly.
Contact and Complaints
If you have concerns about how your personal data is handled, please contact us first so we can address your query.
You also have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner’s Office (ICO) in the United Kingdom.
Acceptance of This Policy
By continuing to use our website or engaging with our corporate catering and event services, you acknowledge that you have read and understood this Privacy Policy.
